Frequently asked questions (FAQ)

1.       What are the services offered by Moon Tutors?

Moon Tutors offer one-on-one online tutoring services to students in different subjects including Math, Physics, Chemistry, English, Science and Social Studies. Tutoring services are provided for grades 3 through 12.

2.       How do I join Moon Tutors?

Please join Moon Tutors by registering at http://www.moontutors.com

3.       How do I make the payment?

Payment can be made from your PayPal account or using one of the major credit cards (Visa, Master Card, American Express, Discover).

4.       What are the qualifications of the Moon Tutors teachers?

Moon Tutors teachers have college degrees and are dedicated and experienced educators. Many of them have advanced degrees and several years of teaching experience. In addition they undergo a rigorous screening process before joining Moon Tutors.

5.       What if I am not satisfied with the Tutoring?

If you are not satisfied with the tutoring after the first session, please let us know and we will refund the payment**.

6.       How do the teacher and student interact?

Teacher and student use audio and white board of the tutoring system to interact during the tutoring session. Students login to the online tutoring session by logging into his/her account on the Moon Tutors website.

7.       What is a white board?

Online white board is a rectangular area of the computer screen that can be used to write and draw freehand, insert text notes, add pictures and shapes, etc. It will be used for live collaboration between the student and the teacher.

8.       What are the tools used by the online tutoring system?

A computer, high speed internet (Cable, DSL etc.) connection, mouse and a headset are required for attending the tutoring session. Online tutoring system will use its dedicated audio and white board for tutoring.

9.       What are the computer system requirements for the online tutoring session?

Windows Vista or XP Professional operating systems

Windows 2000 Professional with Service Pack 4 and latest version of DirectX (required)

500-megahertz (MHz) or higher processor

256 megabytes (MB) of RAM, Recommended: 512 MB

Sound card and headset

Most of the current windows machines will have the above specifications. In addition a high speed internet connection (Cable, DSL etc.) is required.

 

10.   Will my kid be comfortable learning via online tutoring?

Today’s kids are growing up with computers and technology and are adept in using those for learning compared to their parents’ generation. So they will find learning via online tutoring easy.

 

11.   What are the advantages of online tutoring?

Students can be in the safety of their homes while learning. Tutoring times are flexible. Tutoring sessions can be scheduled during early morning and late evening hours. No time wasted in commuting to and from the tutoring centers. Online tutoring is cost effective.

 

** No refund will be made after the student attends two sessions or more.